Shopify 将 Knowledge base 集成至后台

Knowledge base is now built into your Shopify admin at Sales channels > Agentic > Knowledge base. It replaces the standalone Knowledge Base app, which will no longer be available after January 15, 2027.

Knowledge base is a single page where you review, edit and publish the facts AI agents get about your store, such as contact details, gift services and more. Shopify drafts these facts from your own published storefront pages, and each one links back to the page it came from. Nothing Shopify drafted reaches AI agents until you publish it.

If you were using the Knowledge Base app

• Stores with fewer than 1,000 facts. The facts you wrote or edited moved over. We published them, so AI agents can continue to use them. You can unpublish any fact at any time. No action is required on your part.
• Stores with more than 1,000 facts. Knowledge base holds up to 1,000 additional facts. If your app has more than that, your facts have not moved over, and you'll need to add the ones you want to keep before January 15, 2027. We've emailed these stores directly.

If you were not using the app, nothing is required. Knowledge base is available in your admin now, with facts drafted from your storefront and unpublished until you publish them.

Available now at Sales Channels > Agentic > Knowledge base. Learn more about Knowledge base in the Shopify Help Center.